How ModernFlow uses personal data

1. Who we are

ModernFlow is the controller responsible for the personal data described in this policy. If you have questions about how we handle data, please contact us at support@modernflow.uk.

This policy covers our website, our contact and quote forms, support channels, and any related services we provide through ModernFlow.

2. What data we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and business details when you contact us or request a quote.
• Messages, project requirements, billing details, and other information you choose to send us.
• Technical data such as IP address, browser type, device information, and pages visited.
• Cookie or analytics data that helps us understand how visitors use the site.
• Records of orders, support requests, invoices, and service communications.

3. How we use your data

We use personal data to:

• Respond to enquiries, create quotes, and follow up on messages you send us.
• Provide, manage, and improve our web design, development, and related services.
• Process payments, manage support cases, and keep service records.
• Monitor site performance, security, and usage so we can maintain a reliable experience.
• Comply with legal, accounting, tax, and record-keeping obligations.

Where required, we rely on consent, contract, legitimate interests, or legal obligation as the basis for using data.

4. Sharing and service providers

We do not sell personal data. We may share information with service providers that help us run the business, such as hosting platforms, email services, analytics tools, payment processors, support systems, and development or deployment services.

These providers may include services such as Google, Stripe, Supabase, Atlassian, Resend, GitHub, and Render, depending on the service you use. We only share the minimum data needed for the task they perform.

We may also share data if required by law, to protect our rights, or in connection with a business transfer such as a merger or sale.

5. Cookies and analytics

Our website may use cookies or similar technologies to keep the site working, understand usage, and measure marketing performance. We also use Google tagging on the site, which may involve analytics or advertising-related processing.

You can manage cookies through your browser settings. If your device or browser offers privacy controls, you can use those settings as well.

6. International transfers

Some of our providers may store or process data outside the UK or EEA. When that happens, we aim to use appropriate safeguards and work with providers that offer suitable protections for personal data.

7. How long we keep data

We keep personal data only for as long as we need it for the purpose it was collected, to provide our services, to meet legal obligations, and to resolve disputes. When data is no longer needed, we delete it securely or anonymise it where appropriate.

8. How we protect data

We use reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. No online system is completely secure, but we aim to reduce risk by limiting access, using trusted providers, and reviewing the way data is handled.

9. Your rights

Depending on the situation, you may have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete data when we no longer need it.
• Ask us to restrict or object to certain types of processing.
• Ask for portability where the law gives you that right.
• Withdraw consent where we rely on consent to process your data.

If you want to exercise any of these rights, email support@modernflow.uk and we will help as quickly as we can.

10. Children

Our website and services are intended for business users and adults. We do not knowingly collect personal data from children. If you believe a child has shared information with us, please contact us so we can review and delete it where appropriate.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our services or in the way we use data. When we make changes, we will update the date at the top of the page.